Assistant General Manager
New Plymouth, Taranaki
Casual: 8 Hours per Week / $50 Per Hour
About the company:
Johnson Corner is a premium workspace provider.
Everything we do comes down to creating the ideal workday for every user in our spaces. We’re looking for people who love thinking outside the box, can thrive in a startup environment, and are passionate about the future of work.
Johnson Corner was founded in Taranaki (New Zealand) in 2018 with a mission to transform office buildings into desirable workplace destinations. We have successfully expanded operations during the Pandemic and are now projecting exponential growth. Our goal in the next 3 years is to expand into a 50,000 square metre operation around New Zealand, Australia, the United States, and the Emirates.
By 2030, 300 million square feet of office space will remain vacant due to hybrid working, and we believe our Kiwi approach to work, workspace design, workplace hospitality, and community-building can help transform office buildings into attractive destinations; establishing us as a leader in the industry.
Our name, Johnson Corner, stands for caring for people and place.
You'll be working closely with our inspiring founder, Adnan Belushi, who is committed to realising a 30-year vision for Johnson Corner. Here is our master plan. Adnan is committed to building a company where passionate people work to create impactful built environments. A company that lasts a generation or two.
About the role:
The Assistant General Manager role is a pivotal role at Johnson Corner, supporting and overseeing 3 to 5 of our locations and requiring a breadth of diverse skills to achieve your goals of maintaining a high quality customer experience, hiring and managing all Workplace Experience Managers, assisting with sales, driving a healthy P+L, and supporting the development of new sites. Your leadership will be crucial as we expand our to a 5000 square metre operation.
You might spend the day coaching and inspiring your team members, project managing local marketing efforts, pitching in to help drive sales in a high potential location, helping one of your team members with a difficult member issue, or covering for one of your team members while they are out on vacation.
You will have the opportunity to shape and define how Johnson Corner operates overall, using your unique vantage point - close enough to our local teams and members yet seeing patterns across a number of locations - to propose and lead network-wide changes that make us better every day.
Success will mean providing a happier, more productive, and more connected workplace for hundreds of amazing members, and a highly engaged and effective team in our locations.
As Assistant General Manager, you will;
Support a team of 1-3 Workplace Experience managers who help drive member experience.
Strengthen your team, build a culture of excellence and hospitality, and develop future Johnson Corner leaders through in-depth coaching, performance management and hiring
Serve as the face of the business. This will include playing a hands-on role in sales, engaging in negotiations with large potential members, handling local PR requests and resolving challenging member relations issues
Assist General Manager in the launch of new locations, including execute against hiring, marketing and sales goals, in partnership with our launch team
Collaboratively partner with your General Manager, the marketing team, sales team, the centralised operations team and other Assistant General Managers to support your area goals and efficiencies.
Analyse, report on and take action against key performance metrics, including, but not limited to: Net Promoter Score, Revenue and Profit vs. targets, Performance against Hospitality Standards, and Operational Consistency
Proactively identify and drive implementation of opportunities for improvement across all elements of our unit operations
As necessary, perform on-the- ground coverage for your team members while they are out on vacation
Ability to lead and inspire 3+ person teams to deliver exceptional results
Passion for management, coaching, sales, business, growth, and coaching
Excellent communication skills with the ability to comfortably handle difficult conversations
Comfort with numbers and experience working in a metrics-based management culture
Willingness to travel to each location weekly - Auckland, Hamilton, Wellington, Christchurch
Passion for creating exceptional customer experiences
Experience driving local marketing and sales